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Ruah Tech Solutions

Terms and Conditions

Ruah Tech Solutions is an international product company, specializing in building future-ready solutions for the present.

  1. Ruah Tech reserves the right to refuse service and/or access to its products and servers to anyone.
  2. Your website will be developed and optimised for the most current browsers and full care is taken to test the function and style of the website in older browser versions, yet we cannot guarantee full 100% compatibility for all browsers and devices. The latest browsers include IE9, IE10, IE11, Latest Versions of Google Chrome, Firefox and Safari for MAC.
  3. For compatibility with specific browsers/versions additional costs will apply. Please note that not all visual elements can be reproduced the same across each browser as some browsers don’t support the latest CSS3 / HTML5 elements.
  4. The client will be granted access to the content management system for the purposes of uploading content and maintaining the site. Upon receipt of full payment, the Client will inherit full rights and ownership of the website and its design. Until such time the website will be hosted on the Companies servers and the site may not be copied or replicated and no ftp access will be granted.
  5. The Company retains the right to make portfolio use of the website or parts thereof after the web site has been placed on Client’s web server. The website will be hosted on the ‘Company’s’ server until full payment is received.
  6. The client agrees to the nominal time frames indicated in the Design and Development Process. The time frames are offered as a nominal expectation for each function under normal circumstances. As often as possible the Company will complete the work within the time frames suggested however as workloads, available resources and client availability can fluctuate – this is not always possible. Other factors, such as the amount of content the Company is responsible for uploading and the degree of customization required to facilitate interactive features or ecommerce solutions will vary.
  7. Where hosting of the website is included, the Company shall take all reasonable measures to maintain the uptime and integrity of the website. The company is not liable for any damages or costs nor is the company responsible for any work to correct and or restore the site in the event of but not limited to malicious attack,hacking or virus and malware incursions.
  8. Where the Client has implemented any changes to the website including but not limited to editing functional code, deletion of files, installing third party components or changing file permissions, the Company will charge the client at a rate of $100 per hour (incl Tax) to rectify and/or recover the website.
  9. The Client warrants that it has the right to enter into this Agreement. The Client certifies that they own or have obtained appropriate any and all necessary licenses and permanent rights for any assets supplied by the Client to the Company.
  10. The Client indemnifies the Company and its subcontractors against any and all claims, lawsuits, costs and expenses, including reasonable legal costs, arising in connection with the web site. This indemnification includes but is not limited to assets obtained by the Company on behalf of the client.
  11. Any and all assets that the Client is to supply for the web site shall be delivered to the Company within the first 7 days of project commencement. The Client shall proofread and edit such assets prior to delivery to the Company. The Company agrees that any asset supplied by the Client, whether for the web site or in relation to the business purposes for its development, shall be treated as confidential and neither disclosed to third parties nor used in any way other than for the development of the web site. At the completion of work, the Company shall return to Client the assets supplied by the Client.
  12. The Company reserves the right to terminate the agreement under any of the following circumstances:
      • a) The Client does not contact / respond to requests by email or telephone within ten (10) working days
      • b) The Client deviates from the signed brief without paying additional fees if required to do so and quoted on additional work required
      • c) The Client fails to provide content and any additional information requested by deadlines stated. In the event of any of the above stated occurrences, the Company may terminate the agreement with written notice to the Client. Refunds whatsoever will not be made to the Client, and the Company will retain funds received, except under special circumstances of genuine reasons, refunds upto 50% can be considered.

    Should the Client wish to resume the agreement, a written request must be sent to the Company for consideration within ten (10) working days of receipt of the termination notice.

  13. The Client agrees that should the Company undertake any tasks dependent on third party services, including but not limited to 3rd party APIs, website services and libraries (e.g. Twitter API, Google Maps API, Facebook API), the Company cannot be held responsible for changes made to the third party service in question. This includes but is not limited to removal of support services, or changes the way in which a service is implemented. Should any further work be required as a result of such a change, the Company will be required to quote and charge for the additional work on a case by case basis. There are no refunds available on services provided by the Company.
  14. This agreement is subject to the jurisdiction of the State of Victoria, Australia and the parties irrevocably submit to the jurisdiction of the courts of the State of Victoria.
  15. The Client may not offer any form of employment to Company staff whilst using the Company services, or within 12 months of ceasing services.
  16. Ruah Tech retains the right to restrict access to any areas or connections within its server or website environments, this includes and is not restricted to WordPress Admin Access, CPanel, FTP and other admin accounts wherever necessary.
  17. On all Ruah Tech websites there is a built-in authorship signature in the footer that links to the Ruah Tech website. However, if the client wants it be removed they can purchase an additional addon for the removal of the ‘Ruah Tech’ branding from the footer.
  18. Ruah Tech reserves right to accept or decline contracts/projects and the amount paid will be refunded in full with in 21 days.
  19. Ruah Tech does not allow any of the following content or websites to be stored on its servers:
    • Illegal material, including copyrighted works, commercial audio / video / music files, and any material of any type in violation of any Federal, State or Local law or regulation anywhere in the world.
    • Scripts – any script that creates an unreasonable load on the server will be removed.
    • Warez, including pirated software, ROMS, emulators, phreaking, hacking, password cracking, IP spoofing, etc., and encrypting of any of the above. Also includes any sites which provide ‘links to’ or ‘how to’ information about such material.
    • Adult material, including pornography, erotic images, or otherwise lewd or obscene content of any type. In addition to this websites are not allowed to link to this type of content. What constitutes ‘adult material’ is entirely at the discretion of Ruah Tech.
    • Websites that promote the sex service industry, which includes but is not limited to prostitution or ecdysiasm.
  20. The company is not responsible for any content, images or information shown on the website or mobile application. This also applies to any claim the website or mobile application makes.
  21. Cost of the Ruah Tech services is a set price for design and build, then an ongoing hosting and support fee according to plan chosen. SSL / security certificates are to be purchased separately if not included in the selected plan.
  22. The company is not responsible for the exceeded bandwidth of the website. Before the bandwidth limit is reached the owners will be intimated by an email to upgrade or purchase additional bandwidth. Ruah Tech does not take responsibility for any website going offline due to exceeding bandwidth or disk space.
  23. Ruah Tech makes no representations, warranties or assurances that the Customer’s equipment will be compatible with the Ruah Tech services.
  24. If a customer contravenes the Ruah Tech terms and conditions, Ruah Tech reserves the right to terminate the service immediately with no refund.
  25. If the customers website has been terminated due to cancellation or expiry, Ruah Tech can reinstall the website within a 12 month period at a cost of $195 providing the client has a backup of the website. Ruah Tech reserves all rights to retain or demolish a backup of project files deployed live.
  26. While you maintain full ownership of your content and design, some elements of the website designs remain the copyright of Ruah Tech as and where appropriate.
  27. During the design process Ruah Tech may purchase stock images for your site or additional plugins to complete the scope of work. Any additional costs for those will be billed to the client and have to be paid before deployment.
  28. Ruah Tech websites are built with self managed CMS and Ruah Tech is not responsible for any copy, editing or updating of the clients website. Ruah Tech is under no obligation to do any work on your website unless contracted to do so.
  29. The content and the usage of the mobile apps are subject to the terms and conditions of the respective app stores.
  30. Ruah Tech is not responsible for any payment failures. The payment gateway will be responsible for refund/processing of the failed transaction.
  31. Ruah Tech will not commence work unless the amount is credited to Ruah Tech.