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Ruah Tech Solutions

Terms and Conditions

Ruah Tech Solutions is an international product company, specializing in building future-ready solutions for the present.

Ruah Tech Solutions is an international IT Service company, specializing in building future-ready solutions such as Artificial Intelligence, Web 3.0 & Blockchain, Metaverse & AR/VR, Quantum Computing, Cyber Security, Mobile & Web Applications.

These Terms and Conditions govern your access to and use of services provided by Ruah Tech Solutions. By accessing or using our services, you agree to be bound by these terms.

  1. General Terms
  • Service Refusal: Ruah Tech Solutions reserves the right to refuse service and/or access to its products, platforms, and servers to anyone, at its sole discretion.
  • No Employment Offer: The Client may not offer any form of employment to staff working under Ruah Tech Solutions whilst using the Company’s services, or within 24 months of ceasing services.
  1. Website and Application Development & Compatibility
  • Browser and Device Compatibility: Your website or application will be developed and optimized for the most current browsers and operating systems. While full care is taken to test functionality and style in older versions, we cannot guarantee 100% compatibility across all browsers and devices due to evolving technologies (e.g., CSS3 / HTML5 elements, WebGL, specific AI/Blockchain dependencies).
  • Specific Compatibility: For compatibility with specific older browsers, versions, or niche devices, additional costs will apply. Please note that certain visual or functional elements may not be reproducible identically across all environments.
  • Third-Party Services (APIs, Libraries): Our solutions may depend on third-party services, APIs, or libraries (e.g., AI models, blockchain networks, metaverse platforms, quantum computing SDKs, payment gateways). Ruah Tech Solutions cannot be held responsible for changes made to these third-party services, including but not limited to removal of support, changes in implementation, or alterations to their terms of service. Should further work be required as a result of such changes, Ruah Tech Solutions will quote and charge for the additional work on a case-by-case basis.
  • App Store Terms: The content and usage of mobile and AR/VR applications developed by Ruah Tech Solutions are subject to the terms and conditions of the respective app stores (e.g., Apple App Store, Google Play Store, Meta Quest Store). Ruah Tech Solutions is not responsible for adherence to or changes in these third-party platform policies.
  1. Client Responsibilities & Content
  • Content Management System (CMS) / Admin Access: Upon receipt of full payment, the Client will be granted appropriate access (e.g., to a CMS, web admin panel) for the purposes of uploading content and maintaining the site/application.
  • Rights and Ownership: Upon receipt of full payment, the Client will inherit full rights and ownership of the developed website/application and its custom design. Until such time, the website/application will be hosted on Ruah Tech Solutions’ servers and may not be copied or replicated, and no FTP or direct server access will be granted.
  • Content and Asset Supply: Any and all assets (content, images, data, specific AI model training data, blockchain specifications, etc.) that the Client is to supply for the website/application shall be delivered to Ruah Tech Solutions before the project commencement, unless otherwise agreed upon in the project scope. The Client shall proofread and edit such assets prior to delivery.
  • Confidentiality of Client Assets: Ruah Tech Solutions agrees that any asset supplied by the Client, whether for the website/application or in relation to its development, shall be treated as confidential and neither disclosed to third parties nor used in any way other than for the development of the service. At the completion of work, Ruah Tech Solutions shall return to Client the assets supplied by the Client.
  • Client Modifications: Where the Client has implemented any changes to the website/application, including but not limited to editing functional code, deleting files, installing third-party components (e.g., WordPress plugins, blockchain smart contracts), or changing file permissions, Ruah Tech Solutions will charge the client to rectify and/or recover the website/application.
  • Content Responsibility: Ruah Tech Solutions is not responsible for any content, images, data, or information shown on the website or mobile application. This also applies to any claims the website or mobile application makes.
  • Asset Licenses: The Client warrants that it has the right to enter into this Agreement. The Client certifies that they own or have obtained appropriate and all necessary licenses and permanent rights for any assets, data, or intellectual property supplied by the Client to Ruah Tech Solutions.
  • Indemnification: The Client indemnifies Ruah Tech Solutions and its subcontractors against any and all claims, lawsuits, costs, and expenses, including reasonable legal costs, arising in connection with the website/application. This indemnification includes but is not limited to assets, data, or models obtained by Ruah Tech Solutions on behalf of the Client.
  1. Project Timelines & Management
  • Nominal Time Frames: The Client agrees to the nominal time frames indicated in the Design and Development Process. These time frames are offered as an expectation for each function under normal circumstances. Ruah Tech Solutions will endeavor to complete the work within the suggested time frames; however, workloads, available resources, and client availability can fluctuate, making this not always possible. Other factors, such as the amount and complexity of content Ruah Tech Solutions is responsible for uploading, the degree of customization required for AI models, blockchain integration, or AR/VR features, will vary.
  • Project Commencement: Ruah Tech Solutions will not commence work unless the agreed-upon initial payment amount is credited to Ruah Tech Solutions.
  1. Hosting and Technical Services
  • Hosting Responsibility (Included Plans): Where hosting of the website/application is included in the service plan, Ruah Tech Solutions shall take all reasonable measures to maintain the uptime and integrity of the service.
  • Security and Malicious Attacks: Ruah Tech Solutions is not liable for any damages or costs, nor is the company responsible for any work to correct and/or restore the site/application in the event of, but not limited to, malicious attack, hacking, or virus and malware incursions.
  • Bandwidth and Disk Space: Ruah Tech Solutions is not responsible for exceeded bandwidth or disk space limits of the website/application. Before the bandwidth/disk space limit is reached, the Client will be intimated by an email to upgrade or purchase additional bandwidth/disk space. Ruah Tech Solutions does not take responsibility for any website/application going offline due to exceeding bandwidth or disk space.
  • Customer Equipment Compatibility: Ruah Tech Solutions makes no representations, warranties, or assurances that the Customer’s equipment will be compatible with the Ruah Tech Solutions services.
  • Restricted Access: Ruah Tech Solutions retains the right to restrict access to any areas or connections within its server or website environments, including but not restricted to WordPress Admin Access, CPanel, FTP, and other admin accounts wherever necessary, to maintain security and integrity.
  • Authorship Signature: On all Ruah Tech Solutions websites, there is a built-in authorship signature in the footer that links to the Ruah Tech website. However, if the Client wants it removed, they can purchase an additional add-on for the removal of the ‘Ruah Tech’ branding from the footer.
  • Self-Managed CMS/Apps: Ruah Tech Solutions websites and applications are typically built with self-managed CMS or admin panels. Ruah Tech Solutions is not responsible for any copy, editing, or updating of the Client’s website/application unless specifically contracted to do so under a separate agreement. Ruah Tech Solutions is under no obligation to do any work on your website/application unless contracted to do so.
  1. Payments, Refunds, and Termination
  • Cost of Services: The cost of Ruah Tech Solutions services is a set price for design and build, then an ongoing hosting and support fee according to the plan chosen.
  • Additional Costs: SSL/security certificates, specific AI model licenses, blockchain network fees (gas fees), or other third-party service subscriptions are to be purchased separately if not explicitly included in the selected plan. During the design process, Ruah Tech Solutions may purchase stock images, software licenses, or additional plugins/components (e.g., for AR/VR environments, quantum simulations) for your site/application to complete the scope of work. Any additional costs for these will be billed to the Client and must be paid during the project deployment.
  • No Refunds on Services Provided: There are no refunds available on services already provided by Ruah Tech Solutions.
  • Payment Failures: Ruah Tech Solutions is not responsible for any payment failures. The payment gateway provider will be responsible for refund/processing of the failed transaction.
  • Termination by Ruah AI: Ruah Tech Solutions reserves the right to terminate the agreement under any of the following circumstances: 
  1. a) The Client does not contact / respond to requests by email or telephone within ten (10) working days.
  2. b) The Client deviates significantly from the signed brief without paying additional fees if required and quoted for such additional work.
  3. c) The Client fails to provide content, assets, or any additional information requested by stated deadlines. In the event of any of the above occurrences, Ruah Tech Solutions may terminate the agreement with written notice to the Client. Refunds whatsoever will not be made to the Client, and Ruah Tech Solutions will retain funds received, except under special circumstances of genuine reasons, where refunds up to 50% can be considered at Ruah AI’s sole discretion.
  • Resuming Agreement: Should the Client wish to resume the agreement after termination by Ruah AI, a written request must be sent to Ruah Tech Solutions for consideration 
  • Termination by Client / Expiry: If the Client’s website/application service has been terminated due to cancellation or expiry, Ruah Tech Solutions can reinstall the website/application within a 12-month period at a cost prescribed, providing the client has a backup of the website/application. Ruah Tech Solutions reserves all rights to retain or demolish a backup of project files deployed live.
  • Acceptance/Declination of Contracts: Ruah Tech Solutions reserves the right to accept or decline new contracts/projects from the Client. 
  1. Prohibited Content & Usage

Ruah Tech Solutions does not allow any of the following content or websites/applications to be stored on its servers or developed through its services:

  • Illegal Material: Including copyrighted works, commercial audio/video/music files, and any material of any type in violation of any Federal, State, or Local law or regulation anywhere in the world.
  • Scripts/Applications that Overload Servers: Any script or application component that creates an unreasonable load on the server or computing resources will be removed or optimized.
  • Warez/Pirated Content: Including pirated software, ROMS, emulators, phreaking, hacking, password cracking, IP spoofing, etc, and encrypting of any of the above. Also includes any sites which provide ‘links to’ or ‘how to’ information about such material.
  • Adult Material: Including pornography, erotic images, or otherwise lewd or obscene content of any type. In addition to this, websites/applications are not allowed to link to this type of content. What constitutes ‘adult material’ is entirely at the discretion of Ruah Tech Solutions.
  • Sex Service Industry Promotion: Websites/applications that promote the sex service industry, which includes but is not limited to prostitution or ecdysiasm.
  • Contravention of Terms: If a customer contravenes the Ruah Tech Solutions terms and conditions, Ruah Tech Solutions reserves the right to terminate the service immediately with no refund.
  1. Intellectual Property
  • Client Content Ownership: While you maintain full ownership of your content, data, and custom design elements, some underlying frameworks, libraries, or base code elements of the website/application designs developed by Ruah Tech Solutions may remain the copyright of Ruah Tech Solutions as and where appropriate.